Terms & Condition.

Cookie Policy

Refund Policy.

1. Introduction

Welcome to Katrin Shein.

This Privacy Policy explains how Nutrition Coach OÜ ("Company", "we", "our", "us") collects, uses, stores and protects your personal data when you visit www.katrinshein.eu, contact us or use our services.

Your privacy is important to us. We are committed to processing your personal data in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);

• applicable Estonian legislation;

• other applicable European data protection laws.

By using this website, submitting any form or purchasing our services, you acknowledge that you have read this Privacy Policy.

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2. Data Controller

The controller responsible for processing personal data is:

Nutrition Coach OÜ

Republic of Estonia

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Website:
https://www.katrinshein.eu

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Brand:
Katrin Shein

Email:
katrin@katrinshein.eu

For all questions regarding privacy, personal data or GDPR requests, please contact us using the email above.

3. Scope of this Policy

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This Privacy Policy applies to all visitors of our website, including individuals who:

• browse our website;

• submit contact forms;

• apply for coaching or mentoring;

• purchase books, courses or digital products;

• subscribe to newsletters;

• participate in webinars or events;

• communicate with us by email;

• interact with our website through cookies and analytics technologies.

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4. What Personal Data We Collect

Depending on how you use our website or services, we may collect the following categories of personal data.

Identity Information

• first name

• last name

Contact Information

• email address

• telephone number (if provided)

Booking Information

When applying for coaching, mentoring or consultations, you may voluntarily provide information about:

• lifestyle

• nutrition

• personal goals

• habits

• questionnaire answers

• information relevant to your request

Providing such information is entirely voluntary.

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Purchase Information

When purchasing products or services we may process:

• purchased products

• payment status

• invoices

• transaction information

We do not store your payment card information.

Payments are processed by trusted third-party payment providers.

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Technical Information

When visiting the website we may automatically collect:

• IP address

• browser type

• operating system

• device type

• pages visited

• session duration

• referral source

• approximate location

• cookie identifiers

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Communication Information

If you contact us, we may store:

• emails

• messages

• attachments

• correspondence history

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This allows us to respond to your requests and provide customer support.

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Newsletter Information

If you voluntarily subscribe to our newsletter, we process:

• name

• email address

• subscription preferences.

You may unsubscribe at any time using the unsubscribe link included in every email or by contacting us directly. 
 

5. Purpose of Processing Personal Data

We process your personal data only for specific, explicit and legitimate purposes.

Depending on your interaction with us, your personal data may be processed for the following purposes:

Providing our services

Including:

• individual coaching;

• mentoring programmes;

• consultations;

• online and offline educational events;

• workshops;

• wellness retreats;

• digital products;

• books and educational materials

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Responding to enquiries

When you contact us through our website, email or application forms, we process your information in order to:

• answer your questions;

• provide requested information;

• schedule consultations;

• communicate regarding our services.

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Processing purchases

To:

• confirm your order;

• process payments;

• issue invoices;

• provide purchased services or products;

• fulfil contractual obligations.

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Customer support

To communicate with clients before, during and after providing our services.

Improving our website

We analyze anonymous website usage in order to:

• improve user experience;

• optimize website performance;

• understand visitor behaviour;

• improve our services.

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Marketing communications

If you have given your consent, we may send you:

• newsletters;

• educational content;

• updates;

• information about new programmes;

• invitations to events;

• special offers.

You may withdraw your consent at any time.

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Legal compliance

We may process personal data where necessary to comply with legal obligations under applicable laws.

 

6. Legal Basis for Processing

Under Article 6 of the GDPR, we process personal data on one or more of the following legal bases.

Consent

We rely on your consent when you:

• subscribe to newsletters;

• submit optional forms;

• request information;

• agree to receive marketing communications.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Performance of a Contract

Processing is necessary to:

• provide coaching;

• deliver purchased products;

• organize events;

• manage bookings;

• communicate regarding purchased services.

 

Legal Obligations

Certain information may be processed where required by accounting, taxation or other applicable legislation.

Legitimate Interests

We may process certain information where necessary for our legitimate interests, including:

• operating our business;

• improving our services;

• preventing fraud;

• maintaining website security;

• responding to enquiries;

• analyzing website performance.

Whenever legitimate interest is used, we carefully balance our interests against your rights and freedoms.

 

7. Sharing Your Personal Data

We never sell your personal data.

We only share personal data where necessary to provide our services or comply with legal obligations.

Depending on the services you use, your information may be shared with trusted service providers such as:

• Wix (website hosting)

• payment service providers (for example Stripe)

• email service providers

• accounting service providers

• cloud storage providers

• analytics providers

• legal advisers where required by law.

All third-party providers are required to process personal data in accordance with applicable data protection laws.

 

8. International Transfers

Some of our service providers may process personal data outside the European Economic Area.

Whenever personal data is transferred internationally, appropriate safeguards are implemented in accordance with Chapter V of the GDPR.

These safeguards may include:

• European Commission Adequacy Decisions;

• Standard Contractual Clauses (SCCs);

• other legally approved transfer mechanisms.

 

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

 

Typical retention periods include:

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Type of Data Retention Period

Contact enquiries - up to 24 months

Coaching applications - up to 36 months

Client recordsduring the service and up to 5 years after completion unless longer retention is required by law

Accounting recordsaccording to applicable Estonian accounting legislation

Newsletter subscriptions - until you unsubscribe

Website analytics according to Google Analytics retention settings

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Cookies according to Cookie Policy

Where there is no legal requirement to retain data, personal data will be securely deleted or anonymised.

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10. Security of Personal Data

We implement appropriate technical and organisational measures designed to protect personal data against:

• unauthorized access;

• accidental loss;

• misuse;

• alteration;

• disclosure;

• destruction.

These measures include, where appropriate:

• encrypted connections (HTTPS);

• secure hosting infrastructure;

• restricted access to personal information;

• password protection;

• regular software updates;

• firewall protection;

• security monitoring.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
 

11. Your Rights Under the GDPR

If you are located within the European Economic Area (EEA), the United Kingdom or another jurisdiction with similar data protection laws, you have the following rights regarding your personal data.

Subject to applicable law, you may:

Right of Access

Request confirmation whether we process your personal data and receive a copy of such data.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data where:

• the data is no longer necessary;

• you withdraw consent;

• processing is unlawful;

• deletion is required by law.

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Please note that certain data may need to be retained to comply with legal, accounting or tax obligations.

 

Right to Restrict Processing

Request temporary restriction of processing in circumstances provided by the GDPR.

 

Right to Data Portability

Receive your personal data in a structured, commonly used and machine-readable format and request transfer to another controller where technically feasible.

 

Right to Object

Object to processing based on legitimate interests or direct marketing.

If you object to marketing communications, we will stop sending them immediately.

 

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect processing carried out before consent was withdrawn.

 

Right to Lodge a Complaint

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with your local supervisory authority or with the competent Estonian data protection authority.

 

12. Cookies

Our website uses cookies and similar technologies to improve functionality, security and user experience.

Cookies may include:

• essential cookies;

• functional cookies;

• analytics cookies;

• performance cookies;

• marketing cookies (where applicable).

Non-essential cookies are only placed where required consent has been obtained.

Detailed information is available in our separate Cookie Policy.

 

13. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services.

These providers operate under their own privacy policies.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

Examples may include:

• Google

• YouTube

• Instagram

• Stripe

• Wix

• other trusted service providers.

We are not responsible for the privacy practices of third-party websites.

 

14. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from individuals under the age of 16 without appropriate parental or legal guardian consent where required by applicable law.

If you believe a child has provided personal data through our website, please contact us so that we can remove the information promptly.

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15. Health & Wellness Disclaimer

Our services, educational materials, coaching programmes, consultations, books, workshops and online content are intended solely for educational and informational purposes.

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Nutrition Coach OÜ and the Katrin Shein brand do not provide medical diagnosis, medical treatment or medical care.

The information presented on this website, during consultations or within educational materials is not intended to replace professional medical advice, diagnosis or treatment.

Clients remain responsible for consulting qualified healthcare professionals regarding any medical condition, diagnosis, medication or treatment.

Participation in coaching programmes, consultations and educational activities is voluntary and undertaken at the participant's own responsibility.

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16. Data Security

We continuously review and improve our technical and organisational security measures.

These measures are designed to minimise the risk of:

• unauthorized access;

• accidental disclosure;

• data loss;

• cyber attacks.

Although we take reasonable precautions, no online system can guarantee absolute security.

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17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• legal changes;

• business developments;

• new technologies;

• improvements to our services.

The latest version will always be published on our website.

The "Last Updated" date at the top of this document indicates when this Privacy Policy was last revised.

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18. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Nutrition Coach OÜ

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Brand: Katrin Shein

Website: https://www.katrinshein.eu

Email: katrin@katrinshein.eu