Terms & Conditions

Privacy Policy

Cookie Policy

Refund Policy.

TERMS & CONDITIONS

Last Updated: January 2026

TERMS & CONDITIONS

1. Introduction

Welcome to www.katrinshein.eu ("Website").

These Terms & Conditions ("Terms") govern your access to and use of this Website, as well as all products and services provided by Nutrition Coach OÜ, operating under the brand Katrin Shein.

By accessing this Website, submitting an application, purchasing any product or service, or participating in any programme, consultation, workshop, retreat or event, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree with these Terms, you should not use this Website or purchase our services.

2. Company Information

Services are provided by:

Nutrition Coach OÜ

Republic of Estonia

Website:
https://www.katrinshein.eu

Brand:
Katrin Shein

Contact:
katrin@katrinshein.eu

Nutrition Coach OÜ provides educational, coaching and wellness-related services internationally through online and selected offline formats.

3. Scope of Services

Nutrition Coach OÜ provides educational and coaching services designed to support healthy lifestyle habits and personal wellbeing.

Services may include, but are not limited to:

Individual Coaching
Personal Mentoring
Nutrition Coaching
Lifestyle Coaching
Women's Health Education
Wellness Consultations
Educational Programmes
Workshops
Retreats
Corporate Wellness Programmes
Online Courses
Digital Products
Books
Educational Guides
Downloadable Resources
Community Memberships
Live Events
Speaking Engagements

Specific services, duration, pricing and inclusions are described on the relevant service pages or agreed individually with each client.

4. Nature of Services

All services provided by Nutrition Coach OÜ are educational and coaching services.

They are intended to help clients:

improve lifestyle habits;
develop healthier routines;
receive educational information about nutrition and wellbeing;
improve awareness regarding food, movement, sleep, stress management and daily habits.

The services do not constitute:

medical treatment;
psychological therapy;
psychiatric services;
diagnosis of disease;
prescription of medication;
emergency healthcare.

Nothing on this Website or during consultations should be interpreted as medical advice.

Clients should always consult qualified healthcare professionals regarding diagnosis, treatment or medication.

5. Eligibility

By using this Website or purchasing our services you confirm that:

you are at least 18 years old;
you have legal capacity to enter into a binding agreement;
all information you provide is accurate and truthful;
you will promptly notify us if your information changes.

If services are purchased on behalf of another person, you confirm that you are legally authorised to do so.

6. Client Responsibilities

Clients agree to:

provide accurate information regarding their health and lifestyle;
notify us of any significant changes that may affect coaching;
actively participate in the coaching process;
understand that meaningful changes require time and personal commitment;
follow medical advice received from licensed healthcare professionals.

Clients remain solely responsible for all personal decisions regarding:

nutrition;
supplements;
exercise;
medication;
medical treatment.

7. No Guarantee of Results

Every individual is different.

Results depend on many factors including:

consistency;
motivation;
adherence to recommendations;
lifestyle;
medical history;
genetics;
stress levels;
sleep;
individual circumstances.

For this reason, Nutrition Coach OÜ cannot and does not guarantee any specific result, including but not limited to:

weight loss;
symptom improvement;
laboratory changes;
health outcomes;
pregnancy outcomes;
disease prevention;
financial or personal success.

Testimonials shown on this Website represent individual experiences and should not be interpreted as guarantees.

8. Health Declaration

By participating in our services, you acknowledge that:

you take full responsibility for your own health decisions;
you understand that coaching complements but does not replace medical care;
you will consult a physician whenever appropriate;
you participate voluntarily.

If you have a diagnosed medical condition, are pregnant, breastfeeding, taking prescription medication or undergoing medical treatment, you should consult your physician before implementing nutritional or lifestyle changes.

9. Booking & Acceptance

Submitting an application through the Website does not automatically create a contractual relationship.

A booking becomes confirmed only after:

acceptance by Nutrition Coach OÜ;
confirmation email;
payment (where applicable).

Nutrition Coach OÜ reserves the right to decline any application where appropriate.

10. Pricing and Payment

All prices displayed on this Website are stated in Euro (EUR) unless otherwise specified.

Prices may be updated at any time without prior notice. Any changes will not affect services that have already been confirmed and paid for.

Payment may be made through approved payment providers or by bank transfer, as instructed during the booking process.

Invoices are issued by Nutrition Coach OÜ in accordance with applicable Estonian legislation.

The Client is responsible for providing accurate billing information.

Failure to complete payment may result in suspension or cancellation of services.

11. Coaching Programmes

Individual mentoring and coaching programmes are personalised educational services developed specifically for each Client.

Programme duration, structure, number of sessions and communication format are described on the relevant service page or agreed individually before the programme begins.

Because each programme is individually designed, the exact content may vary depending on the Client's goals and progress.

Nutrition Coach OÜ reserves the right to adjust educational materials, coaching methods or programme structure where such adjustments improve the quality of the service without materially reducing its value.

12. Communication

During active coaching programmes, communication may take place through approved communication channels, including email or messaging applications.

Response times may vary depending on the service purchased.

Unless otherwise agreed in writing, coaching communication does not constitute emergency support.

Clients requiring urgent medical, psychological or emergency assistance should immediately contact the appropriate emergency services or healthcare professionals.

13. Scheduling and Rescheduling

Consultation dates and programme schedules are agreed individually.

Clients may request to reschedule an appointment by providing at least 24 hours' notice.

Requests received later than this may be treated as missed appointments.

Nutrition Coach OÜ will make reasonable efforts to accommodate rescheduling requests but cannot guarantee availability.

If Nutrition Coach OÜ needs to reschedule a consultation, the Client will be informed as early as reasonably possible and an alternative appointment will be offered.

14. Missed Appointments

Appointments missed without prior notice are considered completed.

If the Client joins significantly late, the consultation will still end at the originally scheduled time unless otherwise agreed.

Unused consultations included within coaching programmes are generally not transferable to future programmes unless otherwise agreed in writing.

15. Programme Pause

Long-term coaching programmes may be paused due to exceptional circumstances, including:

serious illness;
pregnancy-related complications;
family emergencies;
other significant personal circumstances.

Requests for programme pauses must be submitted in writing.

Unless otherwise agreed, programme pauses may not exceed two months.

After this period, continuation will be discussed individually.

16. Refund Policy

Due to the personalised nature of coaching services, preparation work begins immediately after booking.

This may include:

review of questionnaires;
programme planning;
preparation of educational materials;
scheduling;
individual assessment.

For this reason:

completed consultations are non-refundable;
partially completed coaching programmes are generally non-refundable;
digital products that have been accessed or downloaded are non-refundable where permitted by applicable consumer law.

Nothing in these Terms limits mandatory consumer rights provided by applicable legislation.

Where required by law, statutory consumer rights shall prevail.

17. Service Changes

Nutrition Coach OÜ reserves the right to modify:

schedules;
programme structure;
educational materials;
communication methods;
service delivery format,

provided that such modifications do not substantially reduce the value of the purchased service.

Where significant changes are necessary, affected Clients will be informed in advance whenever reasonably possible.

18. Intellectual Property

Unless otherwise stated, all content published on this Website is the exclusive intellectual property of Nutrition Coach OÜ and/or Katrin Shein.

This includes, without limitation:

The Woman Principle methodology;
books;
educational programmes;
presentations;
videos;
graphics;
illustrations;
worksheets;
downloadable materials;
coaching frameworks;
diagrams;
logos;
website content;
articles;
course materials;
branding;
photographs.

All intellectual property rights are reserved.

No material may be copied, reproduced, distributed, translated, adapted, recorded, sold, licensed, published, transmitted or otherwise used without prior written permission.

Purchase of any service or product grants the Client a personal, non-exclusive, non-transferable licence to use the purchased material solely for personal educational purposes.

Commercial use is strictly prohibited.

19. Recording

Clients may not record consultations, workshops, webinars or mentoring sessions without prior written permission.

Where Nutrition Coach OÜ records educational sessions, recordings remain the exclusive intellectual property of Nutrition Coach OÜ.

20. Testimonials

Clients may voluntarily provide testimonials.

Nutrition Coach OÜ will publish testimonials only with the Client's permission.

Permission may be withdrawn at any time for future publications.

21. Confidentiality

Nutrition Coach OÜ respects the privacy of all Clients.

All personal information shared during coaching, consultations, mentoring programmes or other services will be treated as confidential and processed in accordance with our Privacy Policy and applicable data protection laws.

Confidential information will not be disclosed to third parties unless:

required by law;
necessary to protect legal rights;
expressly authorised by the Client.

Likewise, Clients agree to respect the confidentiality of any information shared by Nutrition Coach OÜ during private coaching sessions, group programmes, workshops or mentoring.

22. Photography & Media

During live workshops, retreats, educational events or other in-person activities, photographs and video recordings may be taken for educational and promotional purposes.

Whenever practical, participants will be informed in advance.

Participants who do not wish to appear in photographs or videos may notify Nutrition Coach OÜ before or during the event, and reasonable efforts will be made to respect their preference.

23. Website Content

The information provided on this Website is intended for general educational and informational purposes only.

Although reasonable care is taken to ensure the accuracy of published information, Nutrition Coach OÜ makes no warranties regarding:

completeness;
accuracy;
reliability;
availability;
suitability for any individual purpose.

Website content may be updated or modified at any time without prior notice.

24. Third-Party Links

This Website may contain links to third-party websites or external resources.

Such links are provided solely for convenience.

Nutrition Coach OÜ does not control and is not responsible for:

content;
privacy practices;
availability;
accuracy;

of third-party websites.

Visiting external websites is entirely at your own risk.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Nutrition Coach OÜ shall not be liable for:

indirect damages;
consequential damages;
loss of profits;
business interruption;
emotional distress;
decisions made by Clients based on educational materials;
health outcomes resulting from failure to follow medical advice.

Clients acknowledge that all lifestyle, nutrition and wellbeing decisions remain their own responsibility.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

26. Force Majeure

Nutrition Coach OÜ shall not be liable for failure or delay in performing obligations where such failure results from circumstances beyond reasonable control, including but not limited to:

natural disasters;
war;
terrorism;
epidemics or pandemics;
government restrictions;
internet failures;
power outages;
cyber incidents;
serious illness.

Where possible, affected services will be rescheduled.

27. Suspension or Termination of Services

Nutrition Coach OÜ reserves the right to suspend or terminate services where a Client:

behaves abusively or disrespectfully;
repeatedly violates these Terms;
engages in illegal activity;
infringes intellectual property rights;
creates an unsafe environment for other participants.

Where appropriate, unused services may be cancelled without refund where termination results from serious breach of these Terms.

28. Consumer Rights

Nothing in these Terms excludes or limits any mandatory consumer rights available under applicable law.

Where mandatory consumer protection legislation provides greater protection than these Terms, the applicable law shall prevail.

29. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Estonia.

Any dispute that cannot be resolved amicably shall be submitted to the competent courts of Estonia unless otherwise required by mandatory consumer legislation.

30. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

31. Entire Agreement

These Terms, together with our:

Privacy Policy;
Cookie Policy;
Refund Policy;

constitute the entire agreement between Nutrition Coach OÜ and the Client regarding the use of this Website and our services.

32. Contact

For any questions regarding these Terms & Conditions, please contact: